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Asset recovery for former FTX Digital Markets Ltd (the Bahamas Process) Customers

BitGo is here to help you recover and securely manage your assets.

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Institutional Customers

Are you an institution or business?

  • Receive institutional-grade security with insurance coverage up to $250M.
  • Benefit from unrivaled custody with a regulated qualified custodian.
  • Access advanced, secure solutions for large-scale management.

Individual Customers

Are you an individual investor?

  • Manage your personal assets with ease.
  • Receive industry-leading security with insurance coverage up to $250M.
  • Securely trade, stake, and store your digital assets directly from qualified custody.

Frequently Asked Questions

When will I receive my funds?

Refer to the FTX Digital Markets Ltd live updates page and the Payment Selection Guidance document on the FTX Digital Markets Ltd. Claim Portal for the most accurate timelines and updates on the distribution process.

How do I know if my account has been successfully set up?

If you are an Institution, you will receive an email from BitGo confirming your KYC status. Once you are Approved, your account has been successfully set up.

If you are an Individual, your account has been successfully set up when you see a homepage banner with FTX Digital Markets Ltd when you log in to BitGo.

Once your account has been successfully set up, the Joint Official Liquidators of FTX Digital Markets Ltd will conduct additional verification and name matching to their KYC records and will update the status of your FTX Digital Markets Ltd. Claim Portal to show when your payment details have been verified.

How will I receive my funds?

If eligible for USD: Funds will be sent to your Go Account.

For restricted countries with no fiat or custody support: You can receive your distribution as goUSD or USDC.

What is a Go Account?

Unlike other crypto wallets, Go Accounts are cold custody wallets that can hold multiple assets, including fiat and cryptocurrencies. Go Accounts, which connect directly to BitGo’s Go Network, connect you to other enterprises, platforms, and exchanges, enabling a secure and instant way to allocate, trade, and settle assets. Read more about the Go Network here.

Are there fees for using BitGo?

For depositing crypto into BitGo wallets:


Retail - Free Custody


Institutional - The first six months of custody are waived for FTX Institutional creditors, after which standard custody fees apply


Clients are responsible for all on-chain transaction fees.


For withdrawing fiat: A $30 wire withdrawal fee may be charged, depending on your institution

How long does it take to process withdrawals?

Domestic withdrawals to a US Bank: Typically 1-2 business days.


International withdrawals to a non-US Bank: Up to 3 business days, depending on the receiving bank.

Why is my KYC status showing as “Under Review?"

If you recently submitted KYC information, it may still be under review. Individuals should receive a response within 1 hour. For Institutions, please allow some time for processing. 

What if I need someone else at my business to attest to the Terms of Use?

You can add an authorized person in the Enterprise Settings section after you pass KYC. They will receive an invitation email and can log in to attest.


Important Deadlines

Please refer to FTX Digital Markets Ltd live updates page and the Payment Selection Guidance document on the FTX Digital Markets Ltd. Claim Portal for information about important deadlines and timelines.