Battle-tested security
Receive institutional-grade security with segregated accounts, bankruptcy-remote protection, and coverage insured up to $250M.
FTX Distribution
Securely claim your funds today
To claim your FTX funds, sign in and activate your account.
The most trusted solution in crypto
Trusted by the FTX Bankruptcy Estate and over 1,500 institutions worldwide since 2013, BitGo delivers battle-tested secure wallets, an intuitive user experience, and support for over 1,100 digital assets—all on a single, trusted platform.
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Globally trusted by 1,500+ institutions
The most trusted solution in crypto, safeguarding billions in digital assets for the largest institutions with multi-location and multi-jurisdictional security.
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Trade or stake directly from cold storage
Stake or trade directly from cold storage with deep liquidity, seamless execution, staking rewards, and a unified view to monitor all your assets.
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Put your USD to work
Lend directly to BitGo Prime for secure, risk-adjusted returns with transparent and flexible terms, ensuring your funds will work for you, not sit idle.*
How it works
Claim your USD in 2 simple steps
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Claim your funds
Access your account to finalize and securely claim your USD.
Once recovered, your assets will be secured—ensuring they remain safe.
Discover why the leading institutions trust BitGo
Dedicated to ensuring client success all the way
24/7 global customer support
Personalized trading services
Flexible financing options
One-click staking
Real-time crypto and fiat settlement
Technical guidance
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20% of all on-chain Bitcoin transactions by value
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1500 institutional clients in 50+ countries
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100+ crypto exchanges in the world using BitGo
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$3T in lifetime transaction volume
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253M transactions processed
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1100+ coins and tokens supported
About BitGo
BitGo is the leading infrastructure provider of digital asset solutions, offering custody, wallets, staking, trading, financing and settlement out of regulated cold storage. Founded in 2013, BitGo is the first digital asset company to focus exclusively on serving institutional clients. BitGo is dedicated to advancing a digital financial services economy that is borderless and accessible 24/7.
With multiple Trust companies around the world, BitGo is the preferred security and operational backbone for more than 1,500 institutional clients in 50 countries, including many of the world’s top brands, cryptocurrency exchanges and platforms. BitGo also secures approximately 8% of all on-chain Bitcoin transactions by value and is the largest independent digital asset custodian. For more information, please visit www.bitgo.com.
Frequently Asked Questions
When will I receive my funds?
When will I receive my funds?
Refer to the FTX Claims Portal for the most accurate timelines and updates on disbursements.
How do I know if I’m ready to receive my funds?
How do I know if I’m ready to receive my funds?
If your status in the FTX Claims Portal shows as “Approved,” you’re ready to receive your funds.
Which disbursement group am I in?
Which disbursement group am I in?
Your group is determined by the FTX Claims Portal. Please check there for specific timelines and further details.
How will I receive my funds?
How will I receive my funds?
If eligible for USD: Funds will be sent to your Go Account.
For restricted countries with no fiat or custody support: You can receive your disbursement as goUSD or USDC.
What is a Go Account?
What is a Go Account?
Unlike other crypto wallets, Go Accounts are cold custody wallets that can hold multiple assets, including fiat and cryptocurrencies. Go Accounts, which connect directly to BitGo’s Go Network, connect you to other enterprises, platforms, and exchanges, enabling a secure and instant way to allocate, trade, and settle assets. Read more about the Go Network here.
I no longer have access to the email I used for FTX. What should I do?
I no longer have access to the email I used for FTX. What should I do?
Contact FTX Support at support@ftx.com to update your email address to one you can access. You’ll need this to set up your BitGo account.
What if my status in the BitGo email differs from the FTX Claims Portal?
What if my status in the BitGo email differs from the FTX Claims Portal?
Contact FTX Support at ftxcreditors@bitgo.com for clarification.
Are there fees for using BitGo?
Are there fees for using BitGo?
For depositing crypto into BitGo wallets: The first six months of custody are free for FTX creditors, after which standard custody fees apply. Please refer to the BitGo pricing guide for details.
For withdrawing fiat: A $30 wire withdrawal fee will be charged.
How long does it take to process withdrawals?
How long does it take to process withdrawals?
Domestic withdrawals: Typically 1-2 business days.
International withdrawals: Up to 3 business days, depending on the receiving bank.
Why is my KYC status showing as “Under Review?"
Why is my KYC status showing as “Under Review?"
If you recently submitted KYC information for your institution, it may still be under review. Please allow some time for processing.
What if I need someone else at my business to attest to the Terms of Use?
What if I need someone else at my business to attest to the Terms of Use?
You can add an authorized person in the Enterprise Settings section. They will receive an invitation email and can log in to attest.
Will taxes be deducted from my distribution?
Will taxes be deducted from my distribution?
The distribution that you receive may be subject to taxes. FTX Trading is responsible for withholding portions of your distribution for taxes where applicable. BitGo is not able to provide you with tax advice and has not withheld any portion of your distribution for taxes. You may contact FTX Trading at support@ftx.com if you have questions or need additional information.
Important Deadlines
Important Deadlines
Please refer to https://claims.ftx.com/welcome for information about important deadlines.