US Consumer Financial Privacy Notice
US Consumer Financial Privacy Notice
Last updated: January 15, 2025
FACTS - WHAT DOES BITGO DO WITH YOUR PERSONAL INFORMATION?
Why?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
- Contact details and demographic information
- Social Security number
- Account balances, assets, and transaction history
- Identity verification information, such as a picture or video of the Customer and a copy of government-issued identification
How?
All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons BitGo chooses to share; and whether you can limit this sharing.
To limit our sharing
- Send an email at privacy@bitgo.com and one of our representatives will update your privacy choice(s).
- By logging into your account and going to the BitGo Resource Center
Please note:
- If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice.
However, you can contact us at any time to limit our sharing.
Questions?
Email us at privacy@bitgo.com or go to https://bitgo.my.site.com/ResourceCenter/s/login.
Who we are - Who is providing this notice?
BitGo Holdings, Inc. and its subsidiaries and affiliates, including BitGo Trust Company, Inc., BitGo New York Trust Company, LLC, BitGo, Inc., BitGo Prime, LLC, BitGo Technologies LLC, and Brassica Services LLC.
What we do - How does BitGo protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
For example, we use computer safeguards such as firewalls and data encryption. We also restrict access to nonpublic personal information about you to those employees who have a need to know such information.
How does BitGo collect my personal information?
We collect your personal information, for example, when you
- Register on our website or fill out a profile
- Make trades, deposits, or withdrawals
- Subscribe to our newsletter or respond to a survey
We also may collect information from your company or other third parties such as credit bureaus and affiliates, and by using third party tools, like cookies and other trackers.
Why can’t I limit all sharing?
Federal law gives you the right to limit only:
- sharing for affiliates’ everyday business purposes—information about your creditworthiness
- affiliates from using your information to market to you
- sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.
What happens when I limit sharing for an account I hold jointly with someone else?
BitGo does not offer joint accounts at this time.
Definitions
Affiliates
Companies related by common ownership or control. They can be financial and nonfinancial companies.
- Our affiliates include BitGo Trust Company, Inc., BitGo New York Trust Company, LLC, BitGo, Inc., BitGo Prime, LLC, Brassica Technologies Inc., and Brassica Services LLC.
Nonaffiliates
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
- Non-affiliates we may share your information with can include accountants, auditors, attorneys, IT service providers, data storage providers, identity verification service providers, and service providers.
We do not share with nonaffiliates so they can market to you.
Joint marketing
A formal agreement between non-affiliated financial companies that together market financial products or services to you.
- Our joint marketing partners can include companies like exchanges, OTC desks, brokers, custodial services, wallets, and other centralized or decentralized market participants.
Other Important Information
Vermont: If you are a consumer with a Vermont mailing address, we will not disclose information about your creditworthiness to our affiliates and will not disclose your personal information to nonaffiliated third parties to market to you, other than as permitted by Vermont law.
California: If you are a consumer with a California mailing address, we will not share information we collect about you with nonaffiliated third parties, except as permitted by law. See our Global Privacy Notice for more information.
Nevada: We are providing you this notice pursuant to Nevada law. If you prefer not to receive marketing calls from us, you may be placed on our Internal Do Not Call List by calling [provide toll free BitGo phone number], or by writing to us at 2443 Ash Street, Palo Alto, CA 94306. For more information, contact us at the address above, or email privacy@bitgo.com. You may also contact the Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; telephone number: 1–702–486–3132; email bcpinfo@ag.state.nv.us.